Privacy Policy

Effective Date: 20-October-2025

Welcome to the official website of Mantra Properties FZ-LLC, a licensed real estate development company based in Dubai and Ras Al Khaimah, United Arab Emirates (referred to as “we,” “us,” “our,” or “Company”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (“Site”) and outlines your rights under UAE data protection law, including Federal Decree-Law No. 45 of 2021 (the “PDPL”).

1. Scope & Acceptance

By accessing or using this Site, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. We encourage you to review it periodically, as updates may occur from time to time.

2. Information We Collect

We may collect and process the following categories of personal data:

Contact Information: Name, email address, phone number, and location.
Technical & Usage Data: IP address, browser type, device information, operating system, referring URLs, and time spent on pages.
Communications Data: Messages or inquiries submitted via contact forms, email correspondence, and call logs.
Optional Data: Any preferences or additional information you voluntarily provide (for example, property interests or investment preferences).

3. Lawful Basis for Processing

We process personal data under one or more of the following legal bases as defined in the PDPL:

Consent: When you provide permission (for instance, subscribing to project updates).
Contractual Necessity: When processing is needed to perform or prepare an agreement (such as a property reservation or payment process).
Legal Obligation: To comply with UAE laws and real estate regulations.
Legitimate Interests: For internal operations, marketing communications (where permitted), service improvements, and analytics.

4. How We Use Your Data

We may use your data to:

Respond to your inquiries and manage your requests.
Facilitate reservations, sales, or investor relations.
Send information about our projects, offers, or events (based on your consent).
Improve our Site performance and enhance the user experience.
Meet compliance obligations and maintain business records.

5. Cookies & Tracking Technologies

We use cookies and similar tools (such as pixels and log files) to:

Enhance website functionality and navigation.
Analyse user behaviour and traffic patterns.
Deliver relevant marketing or content (only where consent is given).

You may disable cookies in your browser settings or through our cookie consent panel, though some features may be affected.

6. Data Sharing & Transfers

Your data may be shared with:

Service Providers: Trusted third parties supporting our operations, such as hosting, analytics, CRM, or marketing platforms.
Regulatory Authorities: Government entities or legal bodies where disclosure is required by law.
Business Transfers: In the event of mergers, acquisitions, or restructuring.

If your personal data is transferred outside the UAE, we ensure appropriate safeguards are applied in line with PDPL requirements (e.g., adequacy decisions or contractual clauses).

7. Security & Retention

We employ organizational and technical measures to protect your personal data from unauthorized access, loss, or misuse. Data is retained only as long as necessary for the purposes outlined in this Policy or as required by law.

8. Your Rights under PDPL

You may exercise the following rights regarding your personal data:

Access: Request confirmation or a copy of the data we hold.
Correction: Update inaccurate or incomplete information.
Erasure: Request deletion of your data, subject to legal retention requirements.
Restriction: Limit processing under certain conditions.
Portability: Obtain your data in a structured, machine-readable format.
Withdraw Consent: Where processing relies solely on consent.

To exercise these rights, please contact us using the details below. We may verify your identity before fulfilling requests.

9. Children’s Privacy

We do not knowingly collect data from individuals under 13 years of age. If such data is identified, it will be removed promptly from our systems.

10. Changes to This Policy

This Privacy Policy may be updated periodically. The revised version will appear on this Site with a new effective date. Continued use of the Site after updates indicates acceptance of the revised terms.

11. Contact Information

For privacy-related questions or to exercise your rights, contact:

Mantra Properties FZ-LLC: Dubai & Ras Al Khaimah, United Arab Emirates
Email: [email protected]
Telephone: +971 800 626872

12. Regulatory Context

This Privacy Policy has been prepared in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and applicable real estate regulations. Mantra Properties is committed to upholding privacy standards that promote trust and transparency in all client interactions.